We used to lose half our Saturday enquiries. Now Ondesk books them before I’ve finished my coffee.
HL
Dr. Hana LinOwner, Aurelle Skin Clinic
001 / Hero
AI front desk for clinics, gyms, salons and agents
Never miss another booking.
Ondesk answers every chat, WhatsApp and DM in seconds, books straight into your calendar and follows up while you work. Like a front desk that never logs off.
14 days freeNo credit cardSet up in one afternoon
Replied in 4 seconds
Aurelle Skin ClinicOndesk is answering
WhatsAppHi, do you have anything for a facial this Saturday?
Hi Maya! We have 10:30 AM or 2:00 PM on Saturday for the Signature Facial (60 min, $95). Which works?
2pm please
Booked. Saturday 2:00 PM with Dr. Lin. I’ve sent a confirmation to your WhatsApp. See you then!
Booking confirmedSat 2:00 PM, Signature Facial
$95Website chatWhatsAppInstagramMessengerSMS
002 / Trusted by 1,200+ local businesses
Aurelle Skin Clinic
FORMA
Marlow Realty
Ember & Oak
NORTHSIDE DENTAL
glow lab
003 / The problem
The leads arrive after the desk goes quiet.
Unanswered calls
62%
of calls to small businesses go unanswered.
Time to cold
5 min
is how fast a lead goes cold. After that, most book with someone else.
After hours
1 in 4
bookings come in after hours, when nobody is at the desk.
Ondesk answers all of them, in seconds, at 2 AM or 2 PM.
004 / How it works
product
Live in one afternoon. Three steps, no developer, no new phone system.
01 Step
02 What you do
03 Leads to
Website chat, WhatsApp Business, Instagram and your calendar (Google Calendar, Calendly, Fresha, Mindbody). About 10 minutes.
Every inbox in one placeChannels
002 Teach it your business
Paste your website or upload your price list. Ondesk learns services, prices, hours and policies. You approve every answer style.
Answers that sound like youKnowledge
003 Go live and watch
It replies, books and follows up. You get a daily summary and can jump into any conversation.
Bookings while you workAutopilot
005 / Where it sits
We sit between your customer and every tool you use.
A customer writes on whatever app they have open. Ondesk reads it, checks your calendar, answers from your own prices and policies, and writes the booking into the tools your team already looks at.
01
Replies before they tab away
Under 5 seconds, every channel, every hour. The customer never knows it is 11 PM.
02
Books from real availability
Reads your live calendar, so a slot it offers is a slot you have.
03
Hands over when it should
Anything it should not answer goes to your team with the whole thread attached.
006 / Features
Everything a great front desk does. Without the hold music.
001
Instant replies, 24/7
Answers in under 5 seconds, any hour, in 40+ languages.
002
Books into your calendar
Checks real availability and confirms in the chat. No double bookings.
003
Lead qualification
Asks your questions (budget, timeline, service) and tags hot leads.
004
No-show follow-ups
Reminds 24 hours and 2 hours before. Rebooks cancellations automatically.
005
Human handoff
Flags tricky conversations and passes them to your team with full context.
006
Your voice, your rules
Set tone, topics to avoid and when to offer discounts. It never makes up prices.
007 / The inbox
One inbox for every conversation.
Conversations today
128
+18% vs yesterday
Booked
41
32% conversion
Avg reply
4s
Fastest: 2s
Revenue booked
$6,240
+$1,120 vs yesterday
Inbox / 6 openAll channels
MK
Maya K. 2m
2pm please
JT
Jordan T. 9m
Do you do laser hair removal?
PR
Priya R. 14m
I had a reaction after my last peel...
SA
Sam A. 31m
Can I move Thursday to Friday?
LW
Lena W. 1h
Thanks, see you Saturday!
DO
Dev O. 2h
What's the price for a consult?
Maya K. BookedWhatsApp
Hi, do you have anything for a facial this Saturday?
Hi Maya! We have 10:30 AM or 2:00 PM on Saturday for the Signature Facial (60 min, $95). Which works?
2pm please
Booked. Saturday 2:00 PM with Dr. Lin. I’ve sent a confirmation to your WhatsApp. See you then!
Calendar updated, reminder scheduled for Fri 2:00 PMJump in and reply as Dr. Lin
Every chat, booking and follow-up in one place. Jump in any time.
008 / Use cases
use cases
Same front desk, trained on your business. Pick yours.
01 / Clinics
Fill every chair.
- Answers treatment and price questions
- Books consults and sends pre-care instructions
- Handles reschedules without a phone call
+31%consult bookings
Instagram / Aurelle Skin Clinic
Is Botox painful?
Most clients describe it as a quick pinch. Dr. Lin uses a numbing cream first. Want to book a free 15 min consult?
02 / Gyms
Turn DMs into trial classes.
- Shares schedule and pricing
- Books trial classes
- Chases no-shows
2.4xmore trial signups
WhatsApp / FORMA Athletic
What time is HIIT tomorrow?
6:30 AM and 6:15 PM with Coach Ria. 3 spots left at 6:15. Want me to save one for you?
03 / Salons
Keep the chair busy.
- Books by stylist and service length
- Sells add-ons
- Fills last-minute gaps from a waitlist
18 hrssaved per week
Website chat / Glow Lab Studio
Can I get a cut and color Friday?
Jess has 1:00 PM free for a 2.5 hour cut and color ($180). Shall I book it?
04 / Real estate
Answer every enquiry first.
- Qualifies buyers (budget, timeline, pre-approval)
- Books inspections
- Sends floor plans
3xfaster first reply
Messenger / Marlow Realty
Is the 2 bed still available?
Yes! From $1.15M with a harbour view. Are you buying to live in or invest? I can book a private inspection this week.
009 / What owners say
Fewer missed Saturdays.
Trial signups more than doubled in the first month. It answers DMs better than I did.
RS
Ria SantosHead Coach, FORMA Athletic
Every buyer enquiry gets a reply in seconds, even at midnight. Our agents only talk to qualified people now.
TA
Tom AveryDirector, Marlow Realty
010 / Integrations
Works with the tools you already use.
Native connections, no middleware to babysit.
Google CalendarCalendar
CalendlyScheduling
WhatsApp BusinessChannel
InstagramChannel
MessengerChannel
FreshaSalon booking
MindbodyStudio booking
SquarePayments
StripePayments
HubSpotCRM
ZapierAutomation
GmailEmail
011 / Pricing
pricing
01 / Starter
Starter
$49/ month
Billed monthly
One location, two channels, the basics done well.
- 1 location
- Website chat + WhatsApp
- 500 conversations per month
- Calendar booking
- Email support
02 / GrowthMost popular
Growth
$129/ month
Billed monthly
Every channel, lead qualification and follow-ups for growing teams.
- Up to 3 locations
- All channels incl. Instagram and Messenger
- 2,000 conversations per month
- Lead qualification
- No-show follow-ups
- Human handoff
- Priority support
03 / Pro
Pro
$299/ month
Billed monthly
Unlimited locations, custom rules and a team that sets it up for you.
- Unlimited locations
- 6,000 conversations per month
- Custom AI voice and rules
- HubSpot and Zapier
- Dedicated onboarding
- SLA
All plans include a 14 day free trial. No credit card. Cancel any time.
012 / FAQ
faq
Straight answers to the questions owners ask before they switch on an assistant.
001Will it sound like a robot?
No. You set the tone and approve example answers. Most customers can’t tell, and Ondesk always tells people it’s an assistant if asked.
002What if it doesn’t know the answer?
It never guesses prices or medical advice. It tells the customer a team member will reply and flags the chat for you.
003Which calendars and booking tools does it work with?
Google Calendar, Calendly, Fresha, Mindbody and Square Appointments. More are added every month.
004How long does setup take?
Most businesses are live in one afternoon. Our team can set it up for you on Growth and Pro.
005Is my customer data safe?
Data is encrypted in transit and at rest, stored in the US or EU, and never used to train public models.
006Can I cancel anytime?
Yes. No contracts, no setup fees. Export your conversations whenever you like.
013 / Book a demo
Give your front desk a night off.
Book a 20 minute demo or start free today.
You’re booked in.
Check your inbox for a calendar invite.